Upscale Whale
Refund Policy
Last updated: April 19, 2026
14-day money back guarantee
If you are not satisfied with Upscale Whale for any reason, contact us within 14 days of purchase at reachout@lighthorse.co and we will issue a full refund. No questions asked.
How to request a refund
Email reachout@lighthorse.co with your order number. Refunds are processed within 3–5 business days back to your original payment method.
After 14 days
We are unable to offer refunds after 14 days of purchase. If you are experiencing a technical issue, please contact us at reachout@lighthorse.co and we will do our best to resolve it.
Free tier
The free tier (5 renders) requires no payment and is therefore not eligible for refunds.